Polycarbonate product warranty regulations

POOSHESH POLYMER ASU Company is proud to guarantee its polycarbonate products for 10 years due to the international standards and the high-quality materials it uses in the production of its products.

Conditions for obtaining a guarantee:

  1. Receive a valid invoice from the sales representative along with the date and stamp and signature of the representative
  2. Receive the warranty card prepared in 3 copies with the seal and signature of the sales representative for registration on the website of POOSHESH POLYMER ASU Company.
  3. Receive the confirmation code of the guarantee, registered in the company's website
  4. The installation confirmation will be provided by the installers approved by the company and the representative of the project.
  5. Pictures before and after installing the sheets and especially removing the cover of the installed sheets after installation

Items that are included in the warranty in case of product failure:

  1. Yellowing of sheets
  2. Reduction of light transmittance by more than 10% in transparent sheets during 3 years and 20% during 5 years
  3. Rotting and breakage of polycarbonate sheets (if it is determined that the problem is a manufacturing defect after inspection and confirmation by an expert).

Things that this warranty does not include:

  1. Becarful about maintaining the warranty. A warranty without seal and signature of the representative and tampered with is invalid.
  2. Scratches and breaks and other damages caused by wrong handling of sheets before installation.
  3. Inverted installation of sheets (polycarbonate sheets produced by POOSHESH POLYMER ASU Company on one side, with UV protection) are produced, which is indicated by the color protection on the sheet, which should be installed on the outside facing the sunlight. (Otherwise, the sheet does not include a warranty).
  4. In case of any failure of the sheets, the expert approved by the company must visit the place of placement and installation of the sheets, otherwise, there is no responsibility including the guarantee.
  5. This warranty does not include the reduction of transparency caused by dust and dust caused by atmospheric conditions.
  6. Any improper washing and cleaning is not included in the warranty. ( any acidic substances and acidic detergents will damage the sheets)
  7. Using any non-standard adhesives and fittings; Sheets that are scratched or damaged during installation are not included in the warranty.
  8. It should be noted that POOSHESH POLYMER ASU Company has no responsibility for damages to other customer's property and is only obligated to replace defective sheets under warranty conditions.
  9. Returned sheets are delivered to the factory's door, and after the returned sheets are approved, the new sheets are delivered to the customer at the factory's door; therefore, POOSHESH POLYMER ASU Company does not have any responsibility for the sheets' transportation.
  10. Damaged returned sheets must be completely delivered to the factory before receiving perfect sheets.
  11. Only the sheets produced with the brand (POOSHESH POLYMER ASU) include this guarantee.
  12. POOSHESH POLYMER ASU Company undertakes to replace the sheets within 15 days after the approval of the installation expert, if the buyer has complied with all the terms of the warranty.
  13. If the damage of the sheets is confirmed by the expert, the sheets will only be replaced and no cash will be paid.
  14. POOSHESH POLYMER ASU Company has no obligation to transport and install damaged sheets.